Returns & Refunds

If a panel isn't right, we'll make it right.

Reporting an issue — 24-hour window

To keep returns fair and fast for everyone, any issue with a panel — wrong item, suspected defect, or a change of mind — must be reported to us within 24 hours of delivery. Before you unpack or handle the part beyond a visual check, take dated photos and a short video of: the shipping label showing the tracking/order number, the exterior of the packaging, and the panel itself from multiple angles. Email these to us with your order number. This 24-hour, photo-and-video record is what allows us to authorise a return quickly — requests made later, or without this documentation, may be declined or subject to additional inspection.

30-day returns

Unused panels in original packaging may be returned within 30 days of delivery for a refund of the item price, provided the issue was first reported within the 24-hour window above and a return authorisation (RA) number issued. Unauthorised returns, or returns without an RA number, can't be matched to orders and will delay or forfeit your refund.

What can be returned

Standard catalogue panels and hardware, unused and unmodified: no cutting, drilling, welding, sanding, priming or paint. Once preparation begins, a panel can't be resold and can't be returned — always trial-fit before any work.

What can't be returned

Custom-painted assemblies, pre-order and special-order items (stated on the product page), and glass that has been fitted. Freight charges are non-refundable, and return shipping is the customer's responsibility except where we shipped the wrong item or the item is defective.

Regional OEM variances

Some retro body and chassis parts differ slightly from country to country — the original manufacturers built these vehicles through different plants, and slight variances between markets are normal. These parts are expected to be DIY-fitted and adjusted to suit. Buyers will need to accommodate such variances, and we do not provide refunds for them.

Wrong item or defective panel

If we shipped the wrong part or the panel is outside our quality standards, we cover return freight and ship the correct item at our cost — or refund in full, your choice. Photos speed everything up.

Return inspection & fraud prevention

Every returned panel is inspected against the photos and video submitted with your 24-hour report. Because these are unfinished, unpainted parts intended for further work, we are unable to accept — or must decline a refund on — any returned item that does not match what was photographed and filmed at delivery, shows evidence of being swapped with a used, damaged, donor-car or non-genuine part, shows signs of fitting, cutting, welding, drilling, sanding, priming or painting, or arrives without the original packaging and shipping label shown in your report. Return shipping is the customer's responsibility for all returns other than confirmed wrong-item or defective-panel cases. This process keeps our costs — and prices — low for genuine customers; nothing here limits any right you have under applicable consumer protection law.

Transit damage

Damage caused by the carrier in shipping is an insurance claim, not a standard return: report it within 48 hours of delivery with photos of the packaging and panel, separately from the 24-hour issue report above — see Shipping & Delivery.